Support Built Around the Person
Individualized Support for Community Life
Every person has their own routines, communication style, relationships, strengths, preferences, and goals. Our role is to listen, learn, and provide the right support at the right times — while protecting each person's dignity, rights, health, safety, and freedom of choice.
Support may range from planned assistance during certain parts of the day to continuous staffing when a person's assessed needs and authorized plan require it. Whatever the level, services are individualized and designed to help the person participate as fully as possible in home and community life.
What We Provide for Supported Living
Discover What's Included with Our Care Service
No two people need the same support, so no two service plans look alike. Services are based on each person's assessed needs, authorized plan, preferences, communication, and personal goals. The examples below show common areas of support; the specific services provided to each person are determined through individualized planning with the person, their chosen representatives, and their DDA case manager.
Support is designed to build skills and independence rather than replace them. Where a person can do something themselves, or learn to, that is where we start.
Daily Living
& Home Life
Support with meals, household routines, personal care, shopping, transportation, home safety, and the practical skills that help a person direct life in their own home.
Health, Appointments & Medication
Support to follow health instructions, attend appointments, communicate relevant information, obtain medications, and receive medication administration or nurse-delegated support when properly authorized and assigned.
Planning, Coordination
& Advocacy
Collaboration with the person, their chosen representatives, DDA case manager, healthcare professionals, and other members of the support team. We help ensure support instructions remain current and that changes in needs are communicated through the proper channels.
About Staffing
Levels
Staffing may be available up to 24 hours a day when required by the person's assessed needs and authorized service plan.
Community Participation
& Relationships
Support to participate in employment, recreation, faith communities, neighborhood activities, volunteering, friendships, family relationships, and other meaningful parts of community life.
Financial & Representative Payee Support
When authorized, support may include budgeting, bill payment, purchasing, account reconciliation, financial skill-building, and representative payee services. Client funds are safeguarded, documented, and kept separate from agency funds.
Not Sure Which Supports Apply?
Individuals, families, guardians, and DDA case managers are all welcome to reach out. We will walk through the process with you.
Skill Development & Greater Independence
Teaching, coaching, modeling, and encouragement based on the person's goals. Skill-building may focus on communication, decision-making, cooking, household tasks, transportation, safety, self-advocacy, social skills, or other identified areas.
Positive Behavior Support
Respectful, individualized strategies that seek to understand communication and the purpose of behavior, build useful skills, promote quality of life, and reduce the need for restrictive interventions.
Respect First. Always.
Our Mission
"To provide a nurturing environment, built on respect and trust, in which individuals with developmental disabilities are supported according to their specific needs and personal goals."
Person-Centered Care
Planning starts with the person: their home, their routines, their communication, and the goals they choose. Support is shaped around them, not around a program.
Right's-Driven Care
Privacy, dignity, culture, and freedom of choice are protected as a matter of course. We advocate alongside each person at home and in the community.
Community-Based Care
Support happens in real neighborhoods: work, recreation, faith communities, friendships, and the everyday errands that make a life feel like your own.
Why Families Choose Us
Why We Stand Out
Not claims — things you can check for yourself.
Reviewed as Goals, Health, and Circumstances Change.
Your Plan Keeps Up With Your Life
Needs change. Health changes. Priorities change. So your plan does too — reviewed on an ongoing basis instead of filed away after intake. What worked when you started isn't expected to keep working forever.
Training Isn't a Formality Here
Orientation, then Role-Specific Training, Before Day One Alone.
Every Direct Support Professional completes agency orientation and required training — safety, medication support, positive behavior support, and more — and has to demonstrate competency before working independently. Not after. Before.
One County. That's the Whole Territory.
We Only Serve Spokane County
We didn't expand statewide and spread ourselves thin. Every home we support, every DSP we train, and every plan we build is local — which means shorter response times and a team that actually knows the neighborhoods people live in.
Your Experienced Team
The Heart of Our Care
Every member of our team completes agency orientation and required training — from safety and medication support to positive behavior support — and demonstrates competency before working independently. Many have been with Integrity for years, which means the people supporting you know your routines, your preferences, and your goals.
Victoria O'Sullivan
Administrator & Founder
Michael O'Sullivan
Business Operations Manager & Founder
Sarah Lloyd
Finance/Billing Manager & Founder
Mike Lloyd
Human Resource Manager & Founder
Shannon Dooley
Finance/Billing Manager & Founder
Lee Dooley, RN
Medical Coordinator & Founder
Careers at Integrity
Meaningful Work. Lasting Impact.
Direct Support Professionals help people build skills, protect their rights, and pursue goals that matter to them.
The work is practical and deeply human: supporting daily routines, community participation, health and safety, communication, relationships, and goals chosen by the person. If you are dependable, compassionate, and ready to learn, we would like to hear from you.
WHAT WE LOOK FOR
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Respect for personal choice, dignity, and privacy
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Reliability, patience, and sound judgment
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A calm, compassionate, professional approach
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Willingness to learn and complete required training
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Strong communication and documentation
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Ability to follow plans and safety procedures
Integrity Supported Living, LLC is an equal opportunity employer. All new hires complete comprehensive training before starting independent work.
